Contact
Talk to a real person.
Every message that comes in is read and answered by a person, not a bot, not AI and not a queue. You’ll hear back within one business day… usually sooner.
Send a message
Whatever's going on, put it here. You'll get a proper answer from a real person, not a template.
Or write directly
support@yourridingsuccess.comSame inbox, same one-business-day reply. Use this if you'd rather not fill anything in.
To get a faster answer
- Write from the email address you signed up with. It's how your account gets found.
- If you're already a member, say which program you're in.
- Choosing between programs? Say what you ride and what you're stuck on, and you'll get a straight recommendation... including “none of them yet” if that's the honest answer.
Company details
- support@yourridingsuccess.com
- Replies
- A real person, within 1 business day
- Company
- Your Riding Success Pty Ltd
- ACN
- 609 665 625
- Founder
- Natasha Althoff
- Based
- Gold Coast, Queensland, Australia
- Trading since
- 2012
Your Riding Success is an Australian registered company. If there's anything you'd like to check before you buy, please ask... Natasha would rather you did.
A note on timing
The office runs on Queensland time: AEST, UTC+10, and Queensland doesn't do daylight saving. If you're in the UK, Europe or the Americas, your reply will most likely land while you're asleep. It will be there when you wake up.
Already a member?
The quickest route to a fix is the member login. Most account and access questions are answered inside your program area. If it isn't there, write in and mention which program you're in.
Answered before you ask
The four things people write in about most.
If your question is one of these, the answer is right here and you don't have to wait for a reply.
“Which program is right for me?”
If riding fear or nerves is the thing holding you back, start with Fearless Mastery. If you want to progress up the levels, that's Dressage Mastery Academy. If you'd like a bit of everything and a community around you, that's The Riders Lounge.
“I can't get into my program.”
Log in first at the member login. Access issues are usually a password reset away. If you're still locked out, email support with the address you signed up with and it gets sorted the same day, wherever possible.
“What if it isn't for me?”
Fearless Mastery is covered by a 180-day money-back guarantee. Six months is long enough to actually do the work and find out, rather than long enough to skim it. Terms are on the program page.
“Can I work with Natasha directly?”
Yes. She takes a limited number of private riders and coaches by phone and video, anywhere in the world. Numbers are deliberately small, so it's worth asking early rather than late.
No question, just looking?
Have a look around first.
Nothing here asks you to talk to anybody. Read, watch, and decide in your own time.
Start with the three free e-books, meet Natasha properly on the about page, or watch a few hundred free lessons on the YouTube channel.